Saturday, June 11, 2022
HomeStartupAI voice bot startup raises $7 million pre-Collection A

AI voice bot startup raises $7 million pre-Collection A

Sydney-based voice communication platform, Curious Factor has raised $7 million in pre-series A funding.

The spherical led by non-public funding agency Hawkstone, supported by Blacksheep Capital and January Capital, with current traders, Westpac’s VC fund Reinventure, and Qualgro, returning after backing a $1.5 million spherical in 2019.

The money injection might be used to assist the enterprise ramp up staffing and progress within the startup’s key verticals; monetary companies, well being and know-how shoppers, in addition to extra enlargement in Southeast Asia and america.

Co-founder and CEO Sam Zheng stated the corporate determined to pivot its software program capabilities from software program from HR and job interviews to buyer engagement, with firms utilizing AI voice bots for firms to proactively interact with their clients. Already the enterprise has course of greater than three million minutes of AI-human conversations via the platform.

Curious Factor’s shopper base consists of Quitline, Calvary, Brighte, and Humm Group in addition to state and native governments. It has grown its core group in Australia to greater than 30, with extra workers within the US.

“Serving to companies reimagine B2C communication is the core of Curious Factor’s mission as there may be an growing misalignment between buyer expectation and what companies are in a position to ship when speaking with clients,” Zheng stated.

“Up to now, companies normally handled a static view of buyer contact factors. Immediately, passively responding to clients’ wants is solely not ok; companies need to proactively interact and curiously uncover insights about clients.”

Zheng stated they had been significantly pleased with their social impression within the well being sector.

“We look ahead to utilizing this funding to constantly construct our distinctive voice AI know-how in addition to deepen our experience in human-AI belief and conversational person expertise – at a time when voice AI quickly emerges from a ‘good to have’ to ‘strategic enterprise device’,” he stated.

Hawkstone Asia Pacific MD John Hollingsworth stated his firm has prolonged and in depth investor and administration experience in buyer care and voice automation.

“So we firmly grasp the worth and potential of the Curious Factor product. We will’t wait to witness how the voice AI class evolves over the approaching months and years,” he stated.

“There may be actually a variety of work to be achieved within the voice AI area round participating customers on the advantages of this know-how in addition to creating extra constructive and trusting human-AI relationships. We’ve each confidence in Curious Factor taking part in a number one position within the rising adoption of voice AI.”



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