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HomeStartupCurious Factor’s voice AI communication platform asks the correct questions – TechCrunch

Curious Factor’s voice AI communication platform asks the correct questions – TechCrunch


Curious Thing founders Dr. Han Xu, Sam Zheng and David Mckeague

Curious Factor founders Dr. Han Xu, Sam Zheng and David Mckeague

Sydney-based Curious Factor is an aptly-named startup. The voice AI communication platform can name individuals and ask them questions like “How are you feeling immediately?” after which comply with up with “how does it really feel in comparison with yesterday?” Used primarily by well being and monetary firms, Curious Factor introduced immediately it has raised $7 million AUD (about $4.8 million USD) in pre-Collection A funding led by Hawkstone with participation from Blacksheep Capital, January Capital and returning buyers Reinventure and Qualgro. 

Curious Factor was based in 2018 by CEO Sam Zheng, CTO Dr. Han Xu and chief technique officer David Mckeague as a HR tech firm, earlier than pivoting to voice AI this yr. The corporate says its platform has processed greater than three million minutes of AI-human conversations to this point. Its purchasers embody Foodpanda, Quitline, Calvary and Medibank, Brighte, Humm Group and a number of other state and native governments. 

Zheng informed TechCrunch “as a substitute of answering questions like ‘what’s the climate immediately?’ we thought, can we will construct an AI that’s designed to ask open-context questions and importantly derive insights from individuals?”

“It’s a voice AI as a result of the voice telephone name carries the correct attribute of being proactive and immediate to encourage prospects to share extra,” he added. “We all know that for a similar query, individuals are extra prone to share if they’re speaking.” 

Zheng mentioned he often describes Curious Factor to purchasers as “proactive buyer care.” Within the well being sector, it’s used for day by day check-ins on sufferers. For instance, the corporate labored with a number of state governments in Australia to name COVID sufferers about their state of affairs and signs, so clinicians may give them the correct of assist. Within the monetary providers and fintech industries, Curious Factor’s use instances embody onboarding help, data validation, cost reminders and lapsed buyer suggestions assortment. 

Another examples of questions Curious Factor can ask embody: “you could have an appointment on Friday, can I please verify that you’re coming,” adopted by “do you want to reschedule” if a affected person says no. Within the monetary providers business, it could possibly ask individuals issues like “Your membership has expired, would you rethink renewing if we offer you 10% off?,” “Can I please perceive why you determined to cease utilizing our service?” and “Thanks for utilizing our service. Is there any suggestions you may share with us?” 

About 85% of Curious Factor’s income presently comes from Australia, and a part of its new funding will likely be used to broaden in Southeast Asia and america, Zheng mentioned. It additionally plans to rent for its tech crew. 

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